Gair Home Services – General Terms and Conditions
Acceptance of Works
1.1 Gair Home Services reserves the right to refuse or decline any work at its sole discretion.
1.2 Where Gair Home Services agrees to undertake work, it will only be carried out by authorised representatives of the company.
1.3 All customers are expected to treat our staff with respect. Physical or verbal abuse towards our employees will not be tolerated.
Pets and Safety
2.1 Customers must ensure that pets are kept under control during any scheduled visit.
2.2 All animals must be securely restrained and kept away from engineers while they are on-site. If an animal is deemed dangerous or the engineer feels unsafe, we reserve the right to refuse entry or discontinue the visit.
2.3 Children must be kept away from the working areas for their safety.
Surveys and Existing Systems
3.1 All quotations are based on a non-intrusive survey and assume existing systems are in good condition.
3.2 If faults are discovered during the works, Gair Home Services reserves the right to charge for corrective work.
3.3 If the customer fails to disclose relevant facts about the property or existing systems, additional charges may apply.
Additional Works
4.1 Any additional work requested during the quoted work will incur an extra cost.
4.2 The additional cost will be communicated to the customer either verbally or in writing and will only proceed upon agreement.
Quotation Validity
5.1 Quotations are valid for 30 days from the date issued, and the work must commence within 90 days. After this, quotations may be subject to revision or withdrawal.
5.2 Acceptance of a quotation confirms acceptance of these Terms and Conditions.
Working Conditions
6.1 It may be necessary to isolate gas, water, or electricity supplies. This will be communicated in advance.
6.2 We are not responsible for delays caused by other trades not under our control. Additional charges or delays may result.
6.3 Unless stated otherwise, all work will be carried out in one continuous visit. Extra visits caused by client requests or circumstances beyond our control may result in a surcharge.
Ownership and Payment
7.1 Ownership of materials supplied remains with Gair Home Services until payment is received in full.
7.2 All prices include VAT at the prevailing rate.
7.3 Payment is due immediately upon completion of the works or within 7 days of invoice.
7.4 Overdue payments will incur interest at 3% above the Bank of England base rate until paid in full.
7.5 We reserve the right to take legal action to recover unpaid amounts.
Scheduling and Delays
8.1 All start dates and time estimates are given in good faith based on the survey and workload.
8.2 We accept no liability for failure to meet estimated timescales due to circumstances beyond our control (e.g., emergency call-outs, breakdowns).
Gas and Heating Works
9.1 Prior to gas-related work, a gas soundness test will be performed. Any faults discovered may require additional chargeable work.
9.2 Power/jet flushing may reveal weaknesses in older systems. Gair Home Services will not be liable for such issues, and repairs will be chargeable.
9.3 When installing a new combination boiler on an existing system, higher water pressure may expose weaknesses. Necessary repairs are not included in the original quote.
- Waste and Site Clearance
10.1 Quotes do not include waste removal unless explicitly stated.
10.2 The removal of hazardous materials (e.g. asbestos) will incur additional charges.
- Access and Property Conditions
11.1 It is assumed that we will have unrestricted access to relevant areas of the property. Restricted access may result in delays or additional charges.
11.2 If flooring needs to be lifted (e.g. carpets, tiles, laminate), we will re-lay it but do not include re-stretching, fixing, or replacement unless agreed in writing.
11.3 Reinstatement of finishes (brickwork, pipe boxing, painting, etc.) is not included unless specified.
11.4 Removal or adjustment of fitted furniture to access work areas will be chargeable unless otherwise agreed.
Frozen Pipes and Blockages
12.1 We are not liable for damage to frozen pipes or for clearing blockages in frozen systems.
12.2 Blockages that prevent system operation will be chargeable.
Parking and Permissions
13.1 Clients must provide suitable parking arrangements, including permits where applicable. Any CPZ charges incurred will be passed to the client.
13.2 For leasehold properties, the client is solely responsible for obtaining landlord or managing agent permission before work begins.
Substitutions
14.1 While we may specify items by brand or model, we reserve the right to supply equivalent alternatives that meet the same standard and purpose.
Guarantees
15.1 We offer a labour guarantee for 6 months from the date of completion, unless otherwise stated.
15.2 Materials and parts are covered by the manufacturer’s warranty, typically 12 months.
15.3 Our guarantee will become void if:
- The item is misused or damaged.
- Repairs or modifications are made by others.
15.4 This guarantee does not cover:
- Pre-existing installations or equipment.
- Customer-supplied parts or equipment.
15.5 The issue of certificates, warranties, or other documentation is subject to full payment being received.
Cancellation Rights
16.1 Customers have the right to cancel the contract within 14 days from the date a quotation is provided, under the Consumer Contracts Regulations 2013.
16.2 If you request that we begin work during the cooling-off period, you may be charged for any goods or services already provided.
16.3 Cancellations must be made in writing.
Complaints and Dispute Resolution
17.1 If you wish to make a complaint, please write to us outlining the issue. We will respond in writing within 14 days.
17.2 If we are unable to resolve the complaint internally, you may refer the matter to the Dispute Resolution Ombudsman as part of the Hampshire Trading Standards “Buy With Confidence” scheme.
Contact:
- Hampshire Trading Standards: 01962 833620
- Website: www.buywithconfidence.gov.uk
Your Legal Rights
These terms and conditions do not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.